And a few more as I was kicking myself for not designing them the first time round, the quality is much better with these but they still have heel clits.
And adi's reply..
Dear David,
Our apologies for the delay in answering your e-mail and we regret that we were unable to assist with your enquiry sooner.
Thank you for your e-mail and your interest in adidas!
We are sorry to hear that you are not happy with your miadidas shoes because of a manufacturing defect.
We have posted out a return sticker to your registered address, allowing you to return the goods free of charge. Please make sure that you use this return sticker to send the package back to us.
Please write the following reference number xxxxxxx-xxxx on the return form.
After we have received the returned goods, our Quality Assurance Department will examine the shoes and we will immediately e-mail you to inform you of their findings.
If there is a manufacturing defect, we will reimburse you according to the payment method you used. So if you paid by bank transfer, for example, then you will be credited with the relevant amount on your current account. Please note that delivery costs will only be refunded if they have been incurred and we are unable to refund delivery costs if you only send back part of your order. You will receive a confirmation email as soon as we have refunded your payment.
As a rule we need at least 14 days to complete processing of a return. Even if your purchase price is refunded within two days of when we have finished processing the return, please bear in mind that it may take more time for your bank or credit card company to process the refund and credit it to your account.
I hope to have answered your enquiry satisfactorily.
Once again, we apologise for any inconvenience experienced.
Kind regards,
Your adidas online shop team
Seems fair but I wont be returning them as I waited 5 weeks to get them in the first place.
And adi's reply..
Dear David,
Our apologies for the delay in answering your e-mail and we regret that we were unable to assist with your enquiry sooner.
Thank you for your e-mail and your interest in adidas!
We are sorry to hear that you are not happy with your miadidas shoes because of a manufacturing defect.
We have posted out a return sticker to your registered address, allowing you to return the goods free of charge. Please make sure that you use this return sticker to send the package back to us.
Please write the following reference number xxxxxxx-xxxx on the return form.
After we have received the returned goods, our Quality Assurance Department will examine the shoes and we will immediately e-mail you to inform you of their findings.
If there is a manufacturing defect, we will reimburse you according to the payment method you used. So if you paid by bank transfer, for example, then you will be credited with the relevant amount on your current account. Please note that delivery costs will only be refunded if they have been incurred and we are unable to refund delivery costs if you only send back part of your order. You will receive a confirmation email as soon as we have refunded your payment.
As a rule we need at least 14 days to complete processing of a return. Even if your purchase price is refunded within two days of when we have finished processing the return, please bear in mind that it may take more time for your bank or credit card company to process the refund and credit it to your account.
I hope to have answered your enquiry satisfactorily.
Once again, we apologise for any inconvenience experienced.
Kind regards,
Your adidas online shop team
Seems fair but I wont be returning them as I waited 5 weeks to get them in the first place.
With God's help I'll conquer this terrible affliction.