Try these. I can't guarantee that they will work though. And b polite!ebay don't think twice of changing their numbers!
EBAY's Directory and Contact Information as of 1 Jan 05
PLEASE use discretion and common sense when deciding which method to contact ebaY. Use the least agrressive first ebaY's contact form or Safe Harbor and then escalate to suit the situation. Misuse will only cause ebaY to change their phone numbers.
2005 Hamilton Ave.San Jose, CA 95125 NOT Confirmed
2125 Hamilton Avenue San Jose CA 95125 NOT Confirmed
2145 Hamilton Ave # 350 San Jose, CA 95125 Confirmed
Hours: 7:30am to 5:30pm PT (California USA Time)
1-408-376-6554 Fax Main - Confirmed
1-408-558-7404 -Fax Customer Support NOT Confirmed
The Following Numbers have been checked and work -
1-800-322-9266
1-888-749-3229
1-877-438-3229 (California only - may no longer work)
1-408-558-7400
1-408-376-7400 A receptonist will answer
Hours 7:30 AM 5:30 PM PT M-F
Know Persons Extension press 1
Dial by name Directory press 0
Customer Service press 2
Operator press 3
Possible change in hours now 6 AM PT to 2 PM PT (not confirmed)
The Following Numbers have been checked and are invalid -
1-405-558-7400 Invalid number
1-408-369-4830 Invalid number
1-408-963-8577 Invalid number
VeRO Number 801-545-1724
VeRO Fax Number 408-516-8811
Address items -
ATTN: VeRO Program
2145 Hamilton Ave
San Jose, CA 95125
More VeRO info –
http://pages.ebay.com/help/community/vero-aboutme.html
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TO PERMANENTLY CLOSE AN EBAY ACCOUNT
Step 1 - You will need to follow the info on this page -
CLOSE EBAY ACCOUNT
Step 2 - And send it via the contact form at - Support Form
Click on 'Registration and account information' click on "Account issues' click on 'How do I cancel my account' Ignore the info on this page and scroll to the bottom, on the lower right hand side, click on 'Contact ebaY' - Fill out the form and provide the information in Step 1and click 'send' . Make sure you keep a copy for your records with the date sent.
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OFFICERS Information Not All Verified or most current - see the insider info link for most current information -
Pierre M. Omidyar, Chairman
Phone number (voice mail) available on request to TAG subscribers
pierre@ebay.com
Margaret C.Whitman President./CEO,
Phone number available on request to TAG subscribers
meg@ebay.com
Jeffrey Skoll VP ownership
Left ebaY early 2001
Gary F. Bengier, VP/CFO,
Michael R. Jacobson, VP/Counsel/Secy
Brian T. Swette, Sr. - Former VP - took the money and left - still consulting?
Bill Cobb president ebaY North America
John Donahoe president of the business unit
(reports directly to Meg)
Matt Bannick president of international operations
Jeff Jordan in charge of PayPal
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Other ebaY phone numbers -
Safe Harbor -
safeharbor@ebay.com - ebaY shut down this address
1-408-558-5966
answered by receptionist
1-408-558-6107
answered by receptionist
We have heard that ebaY disconnected the above numbers
ebaYTrust and Safety Department
Janelle Moreno 408-376-5472
ebaY Insider Trading Information
Insider Trading Info
Spokepersons-
Hani Durzy, ebaY.com 408-558-7458
Kristin Keyes, Half.com, 610-680-4051
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EMAIL ADDRESSES - last known current email address - several have been disabled by ebaY
Community Service (Board Watchers)
ebaY Inc.
173 West Election Road
Draper, UT 84020
bburke@ebay.com Brian Burke Senior Manager, Marketplace Rules & Policy - Phone number available on request to TAG subscribers
claire@ebay.com
gianni@ebay.com
maeve@ebay.com
jerry@ebay.com
erin@ebay.com
paula@ebay.com
kelley@ebay.com
Other Misc email addys Personnel and positions (not necessarily current)
--------------------------------
ebaY Ambassador and official Sycophant
Jim Griffiths
griff@ebay.com (Dale/UncleGriff/AuntFlo)
Trust and Safety Rob Chesnut
robc@ebay.com
Intellectual Property Counsel -
JMonahan@ebay.com
Product Manager-
sylvester@ebay.com
Senior Business Manager for Mister Lister and Turbo Lister -
Tom Tsao ttsao@ebay.com
Jim Weber, VP of Global Customer Support
Bob Sangueldolce, VP of Customer Support Technology and Processes
ebaY Toolbar - Bobby at toolbarsupport@ebay.com
US Site problems- – Ken ewatch@ebay.com
For issues concerning My ebaY, dutch auctions etc ksween@ebay.com
Turbo Lister and SYI form - david.jesse@ebay.com
Brian Burke Senior Manager, Marketplace Rules & Policy
408-967-6451
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ebaY UK Phone Numbers and Addresses
----------------------------------------------------------
Ebay (UK) Limited,
50 Victoria Embankment,
London,
EC4Y ODX
For Billing:
eBay uk Ltd.,
Unit 6,
6 Dukes Gate,
Acton Lane,
London W4 5DX
Fax 0049 30801 96300
email -
ukreception@ebay.com
eBay uk Ltd
6 Dukes Gate
Acton Lane
London W4 5DX
Tel:
Tel: 020 8605 3000
Fax: 020 8605 3001
(updated 21 Jun 04)
These keep changing so may no longer be valid -
FAX - 0049 30801 96300
FAX - 0049 39801 96300
Other ebaY Europe info
--------------------------------
eBay International AG
Bubenbergplatz 5,
3001 Bern,
Switzerland.
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Half.Com
2145 Hamilton Ave
San Jose, CA 95125
1-800-545-9857
888-879-4253 ext 1
Open M-F 9am-7pm ET
Better Business Bureau Report link
http://209.128.79.238/search/report.asp
Rating - Unsatisfactory
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To ask ebaY a question or request customer support go to -
http://pages.ebay.com/help/basics/select-support.html
ebaY Support Form
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ebaY Billing -
http://cgi3.ebay.com/aw-cgi/eBayISAPI.dl...r1=Billing
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TO FILE A FRAUD CLAIM on ebaY
Use the form on this page -
http://pages.ebay.com/help/community/frs-claimform.html
PRINT OUT THIS FORM
Send the completed and signed Fraud Protection Claim Form with -
1. A copy of the end of auction notice or a copy of the auction page
2. Proof of payment, ie. a photocopy of the front and back of money order, cashiers check, personal check, copy of PayPal, PayDirect payment statement.
3. If you paid via credit card, also include the denial of reimbursement from your credit card company (you need to request this from them if they don't send it automatically)
4. Any other supporting documentation
All of this has to be mailed to:
Fraud Protection Program
Attn: Claims Administration Dept.
P.O. Box 188
Draper, Utah 84020
Fraud Dept Phone Number in Utah
801-545-2382
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To Ping ebaY to see if your connection across the nodes of the internet are clear use –
Thorny-devil.ebay.com
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ebaY Technology Structure (may not be current)
Maynard Webb to whom reports
Marty Abbott VP of Technology and Lynn Reedy VP of Product and Software Development and Architecture
Reporting to Marty Abbott VP of Technology :
* Jeff Drobick, senior director, IT, as acting head of IT
* Tom Keeven, VP, Operations, Infrastructure and Infrastructure Architecture.
* Glenn Beeswanger has accepted the position of VP, Site Operations, reporting to Tom
* David Pride, senior director, QA, as acting head of QA
* Sandy Cruze's Process Engineering team will have a dotted line relationship to the head of QA
* Marty will serve as acting VP, Chief Information Security Officer (CISO)
* Reporting to Lynn Reedy VP of Product and Software Development and Architecture:
* Woody Arnold, director, Product Metrics
* Sandy Cruze, director, Process Engineering
* David Cole, director, Acquisition Integration
* Andre Haddad, senior director, Strategic Product Management, as acting head of Design Labs
* Jeff Huber, VP, Architecture
* Shri Mahesh, senior director, Product Management, as acting head of Product Management
* Mireille Mallouh, senior manager, Global Product Planning
* Scott Murray, director, Project/Program Management
Also reporting to Lynn will be a VP, Software Development. Until that person is named, the following will also report to Lynn:
* Michael Gardner, director, Search, Listings, Catalog, Attributes, Selling Tools and Billing
* Mary Hoover, director, Build, SCM, Documentation and Training
* Jeremy King, senior director, Selling, Buying, User, Trust and Safety, CS, International, XSL, Web Development and Localization
* Scott Leahy, director, Platform
* Janet McDermid, senior manager, Scoping
* Brian Sweeney, director, International Liaison and Development Strategy
* Dave Swenson, director, V3 and Offshore Development
* Jack Xu, CTO, Eachnet
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